10-06-2009 09:44 AM - last edited on 03-25-2019 10:42 PM by ciscomoderator
I have a Polycom plugged into the FXS port on a UC520 and I am able to make and transfer calls to that extension fine. How do I make multiple outbound calls to conference from the device itself? There is a flash button and several different timings but I have not gotten any of them to function properly.
Solved! Go to Solution.
11-02-2009 01:21 PM
Two problems have been identified with USER MODE analog FXS:
- the ability to initiating a hookflash is blocked by Voice Port CLI that needs to be removed.
- using basic FAC wont work until you configure it (missing step of default configuration so probably not configured in your system)
Hookflash Fix (works when conference is enabled on UC500 to allow adhoc 3 party conference).
Remove the CLI "Station ID Number" from the voice port CLI used for the User Mode FXS.
How: (find the voice port that is being used as a USER MODE phone (i.e. it has an ephone and ephone-dn and voice mail box).
voice-port 0/0/3
timeouts ringing infinity
station-id number 304
#conf t
Enter configuration commands, one per line. End with CNTL/Z.
(config)#voice-port 0/0/3
(config-voiceport)#no station-id number 304
(config)#shut
(config)#no shut
(config-voiceport)#end
# wr mem
#sh run | begin 0/0/3
voice-port 0/0/3
timeouts ringing infinity
FAC FIX (CLI)
UC520-lab-1(config)#telephony-service
UC520-lab-1(config-telephony)#fac ?
custom Select customized feature access code
standard Select standard feature access code
UC520-lab-1(config-telephony)#fac standard
fac standard is set!
UC520-lab-1(config-telephony)#end
UC520-lab-1#show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
trnsfvm *6
dpark-retrieval *0
UC520-lab-1# wr mem
.
11-02-2009 09:45 PM
You are not doing a "shut" / "no shut" right? Doing so will re-add the command to the voice port configuration, making the problem show up again. This is also being fixed.
Marcos
11-03-2009 09:52 AM
You need to have the conference resources allocated for this to work. An DN change for the FXS port will not make this work.
Edit: Since this is an FXS port, you can only do a 3 way adhoc conference. You can however join a meetme conference and have more participants.
11-03-2009 10:06 AM
Correct.
10-07-2009 07:02 AM
Hi John,
You can possibly hold a 3-party conference with analog phones - for this make sure that the UC 500 FXS pors are in the SCCP mode (enabled in this mode by default). Typical operation for 3-party conference call will include pressing the hookflash (or flash key) on your analog phone during a call, this should present the analog phone with a dial tone, dial the number that you wish to conference and then press hookflash again to connect all three parties.
If you are not getting a dialtone with the hookflash, then the hookflash timer may have to be adjusted to suit the characteristics of the handset on the FXS port. FXS ports use the timing hookflash-in msec command where msec is the maximum value of a loop break (in milliseconds) from the telephone handset that is interpreted as a hookflash. A loop break greater than the configured value is regarded as a disconnect. If this is the issue that you have, I would recommend that you try a few values based on documentation from polycom on flash, or you could open a TAC service request for assistance.
HTH,
Saurabh
10-28-2009 09:27 AM
Hi John,
What was the result for you after this advise from the team here?
Interested to know if your working?
Steve
11-02-2009 01:21 PM
Two problems have been identified with USER MODE analog FXS:
- the ability to initiating a hookflash is blocked by Voice Port CLI that needs to be removed.
- using basic FAC wont work until you configure it (missing step of default configuration so probably not configured in your system)
Hookflash Fix (works when conference is enabled on UC500 to allow adhoc 3 party conference).
Remove the CLI "Station ID Number" from the voice port CLI used for the User Mode FXS.
How: (find the voice port that is being used as a USER MODE phone (i.e. it has an ephone and ephone-dn and voice mail box).
voice-port 0/0/3
timeouts ringing infinity
station-id number 304
#conf t
Enter configuration commands, one per line. End with CNTL/Z.
(config)#voice-port 0/0/3
(config-voiceport)#no station-id number 304
(config)#shut
(config)#no shut
(config-voiceport)#end
# wr mem
#sh run | begin 0/0/3
voice-port 0/0/3
timeouts ringing infinity
FAC FIX (CLI)
UC520-lab-1(config)#telephony-service
UC520-lab-1(config-telephony)#fac ?
custom Select customized feature access code
standard Select standard feature access code
UC520-lab-1(config-telephony)#fac standard
fac standard is set!
UC520-lab-1(config-telephony)#end
UC520-lab-1#show telephony-service fac
telephony-service fac standard
callfwd all **1
callfwd cancel **2
pickup local **3
pickup group **4
pickup direct **5
park **6
dnd **7
redial **8
voicemail **9
ephone-hunt join *3
ephone-hunt cancel #3
ephone-hunt hlog *4
ephone-hunt hlog-phone *5
trnsfvm *6
dpark-retrieval *0
UC520-lab-1# wr mem
.
11-02-2009 05:30 PM
Hi Steve
Thanks for the response, I removed the station-id from voice-port 0/0/0 and 0/0/1 (301 and 302) and I am still not able to flash to get second line or get FAC to work. What am I missing?
11-02-2009 09:45 PM
You are not doing a "shut" / "no shut" right? Doing so will re-add the command to the voice port configuration, making the problem show up again. This is also being fixed.
Marcos
11-03-2009 04:18 AM
John,
The FAC requires the separate commands shown in this discussion thread.
But for hookflash, you have Conferencinjg enabled right, and the 301 and 302 are Ephones and Ephone DNs, correct (i.e. you built them in CCA as USER MODE and not FAX or COmmon Area Phones)?
This should then work. Please check, and this is a UC520, right?
Steve
11-03-2009 09:49 AM
Thank you for all your help and work on this issue. I had to add them as user phones and change the dn and ephones in CLI - I missed that the first time.
Here is the example of the ephone and dn for 0/0/1 (302)
ephone 2
device-security-mode none
mac-address 4C4C.8404.0001
ephone-template 16
max-calls-per-button 2
username "test2" password 1234
type anl
button 1:11
ephone-dn 11 dual-line
number 302 no-reg primary
label Frank Maddux Conf Room
description Frank Maddux Conf Room
call-forward busy 279
call-forward noan 279 timeout 30
voice-port 0/0/1
timeouts ringing infinity
caller-id enable
I then changed the flash time on the polycom to 300msec and it worked for 3 party conference. If I change the dn from dual-line to octo-line can I do an adhoc 9 party conference?
11-03-2009 09:52 AM
You need to have the conference resources allocated for this to work. An DN change for the FXS port will not make this work.
Edit: Since this is an FXS port, you can only do a 3 way adhoc conference. You can however join a meetme conference and have more participants.
11-03-2009 09:56 AM
11-03-2009 09:58 AM
I wanted to make sure you got my edit. You can only do 3 way conferencing on an FXS port. On regular phones, you can do more. You can have an FXS port join meetme conferences as well.
11-03-2009 10:00 AM
got it - thank you. Regular IP phones with dn set to dual-line can do 8 party adhocs with these settings though correct?
11-03-2009 10:06 AM
Correct.
11-03-2009 10:07 AM
thank you for your help
04-13-2010 09:52 AM
Hi, I have a UC560 and I'm having this exact identicle issue with a Polycom connected to the FXS ports. I tried everything that was suggested, and doesn't seem to work. Anyone have a good link to how to configure this feature start to finish?
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