I manage an IT help desk for a mid-size law firm and I am working on updating our UCCX script. One feature that is desired is the ability to have a variable greeting if there is a know issue. i.e. 'Email if Office XYZ is down. If you call is pretaining to this issue, we aware of it and are working on the issue"
I found in the sampe scripts the basePromptRecord script which is a great start. This would be a separate scritp and trigger for only my IT group to call into and update the 'promptOutage'. I can also figure out how to prompt IT and set t boolean varialbe to true or false to enable or disable the prompt.
Now to my question. Like a subflow script. Is there a way to not run a subflow but simply check an existing varialbe in a separate .aef script and base an If then stament on it.
The idea for the call flow. The Main trigger for the help desk is hit. The script currently hits a subflow to check to see if it is a holiday. False move on where this booleanOutage varialbe would be checked and if it is true play the outage prompt then feed into a menu. 1 to log the call as yes that is what they were calling about, 2 no I'd like to go into the help desk queue.