ciscoworks lms3.0 not accessible

Unanswered Question
Oct 6th, 2009

Hi Clarke Cisco Systems,

Im experiencing problems with ciscoworks lms3.0. Im unable to access the portal everyday morning and i have to restart the services inorder to make it functional. we are getting the page can not be displayed error while accessing the same.in services.msc all the processes are started and pdshow command during the problem is not working. Can anyone help me.I have ie7 in my srver

~PR

I have this problem too.
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Joe Clarke Tue, 10/06/2009 - 19:00

Post the full output of the pdshow command as well as the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log and the NMSROOT/MDC/Apache/logs/error.log.

Sec IT Tue, 10/06/2009 - 21:57

No, it was inaccessable today in the morning before 8am.so we stopped and started the "Ciscowoprksdaemon" in serices.msc. After that it works fine. This happens everyday morning and we need to restart the same service.

Joe Clarke Tue, 10/06/2009 - 21:58

You need to post the output of the pdshow and the logs (including the missing stderr.log) when the problem is occurring BEFORE restarting the daemons.

Joe Clarke Tue, 10/06/2009 - 22:04

Something I should point out since you say that you have LMS 3.0 is that if you are running DFM < 3.0.4, you may be seeing a known bug in which DFM eats up all available network buffer space causing all daemons to fail (requiring a restart). You should upgrade to DFM 3.0.4, and see if this problem goes away.

Sec IT Tue, 10/06/2009 - 22:30

Hi Clarke, as per the screen shot, we are unable to collect the output of pdshow during the problem. Could you please check the logs since there are something related to inaccessibility....

~PR

Joe Clarke Tue, 10/06/2009 - 22:40

The logs won't show anything unless the problem is currently happening. As I said in my previous post, make sure you are running DFM 3.0.4 as earlier versions could create the exact problem you are seeing.

Sec IT Tue, 10/06/2009 - 23:18

Hi Clarke,

Pls check the below log from the error.log...

[Wed Oct 07 07:43:01 2009] [error] access to /cwportal/c/portal/login failed for 1.1.67.228, reason: \nWARNING: Inside SessionValid...Connect failed. Retrying...\n\n

Sec IT Wed, 10/07/2009 - 00:22

Hi Clarke, the problem had happened today morning and below is the log file which says about unable to connect to the portal.

Kindly check the attached version details and suggest me.

Let me know whether you require any other logs.

~PR

Attachment: 
Joe Clarke Wed, 10/07/2009 - 07:53

You need to upgrade to DFM 3.0.4. First, you will need to upgrade to LMS 3.0.1. You can download LMS 3.0.1 from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then, go to Common Services > Software Center > Software Update to get the DFM 3.0.4 update.

If, after upgrading, the problem still occurs, I need to see ALL the logs while the problem is occurring.

Sec IT Wed, 10/07/2009 - 08:25

Hi clarke,

OK thats fine...

Would you pls check the pdshow which i collected during the problem today.

i found that apache and tomcat serices were not started in services.msc.

Im attaching the logs under appache and tomcat also.

Basically i need to highlight some points to my higher team that due to so and so bugs or so and so reason we need to upgrade to lms 301 and dfm to 304.

Is the update lms 301 and dfm 304 free of download ? secondly what is the procedure or precautions to be taken while upgrading the same.

Thanks a lot in advance...

~PR

Joe Clarke Wed, 10/07/2009 - 08:32

You didn't post a new pdshow output. If you look in your Event Viewer, you should see error messages pertaining to sm_server. This will confirm the problem with DFM. The upgrades to LMS 3.0.1 and DFM 3.0.4 are free.

To upgrade to 3.0.1, see the README PDF file found at the link I provided you. The DFM 3.0.4 notes can be found at http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco/cw2000/dfm/cwdfm3_0_4_win.readme.pdf&app=Tablebuild&status=showC2A . However, the Software Center interface will probably present you with 3.0.5 as it is the latest. The notes for 3.0.5 are found at http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco/cw2000/dfm/cwdfm3_0_5_win.readme.pdf&app=Tablebuild&status=showC2A .

Sec IT Wed, 10/07/2009 - 08:40

Would you please give me some valid points which can be highlighted to my client suggesting for the upgrade..(kind of Root Cause Analysis OR cisco reference url pertaining to this issue).

Joe Clarke Thu, 10/08/2009 - 09:11

The bugs in question are CSCsm04957 and CSCsi01966. Both are fixed in DFM 3.0.4 and higher. The bug most likely causing the daemons to fail every day is CSCsm04957. The bug details will show you the message to check for in the Windows Event Viewer to confirm.

Sec IT Thu, 10/08/2009 - 09:45

Hi clarke,

i have upgraded the lms to 301 and dfm to 305. Let me know what are the outputs/logs you required if the problem persist.

thanks in advance.

~pr

Joe Clarke Thu, 10/08/2009 - 11:26

The same logs as before are required, but only captured when the problem is occurring.

Sec IT Wed, 10/07/2009 - 18:38

Hi Clarke, could you please check the pdshow output collected during the problem. Secondly, pls let me know is there any existing bugs for the lms/dfm version related to this problem.

~PR

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