CVP error logs

Unanswered Question
Oct 6th, 2009

Hi ,

I have attached CVP error logs below. Kindly let me know whether thisis seriuos one.

Error Message1: SIP_INTERNAL_ERROR

Error.2009-09-26.00.log(9): 67032121: 172.30.17.84: Sep 26 2009 04:36:15.797 +0530: %CVP_7_0_SIP-3-SIP_INTERNAL_ERROR: SIP Leg not found for CONNECT message, not handling it - >>HEADERS: (JMSType)=MsgBus:CONNECT (JMSDestination)=Topic(CVP.ICM.CC.RESP.SYS_SIP2) (JMSTimestamp)=1253919975797 (ServerID)=SRBLR02IND1CVP2.SYS_ICM2:ICM:ICM2:SRBLR02IND1CVP2.MsgBus002 >>BODY: callguid=6D182B55A95E11DEB66700235EFE8A00 floatingvars=>>HEADERS: (JMSType)=MsgBus:FLOATINGVARS >>BODY: callvars=[Ljava.lang.String;@53f54b user.microapp.caller_input=T user.microapp.app_media_lib=.. user.microapp.media_server=http://172.30.17.84:7000/CVP user.media.id=6D182B55A95E11DEB66700235EFE8A00 user.microapp.FromExtVXML=[Ljava.lang.String;@d4055 user.microapp.error_code=0 user.microapp.ToExtVXML=[Ljava.lang.String;@1faa0fd user.microapp.UseVXMLParams=N >>STATE: isTabular=false isWriteable=true cursor=-1 dnis=5510 version=CVP_7_0 labeltype=1 label=12805 calllegid=6D1963A5-A95E11DE-8D6FC1C1-5EE9A223 >>STATE: isTabular=false isWriteable=false cursor=-1 [id:5005]

Error Message2: CALL_ERROR--->VoiceXML scripts fail with a CALL_ERROR error message:

Error.2009-09-26.00.log(88): 22874064: 172.30.17.84: Sep 26 2009 08:52:15.929 +0530: %CVP_7_0_IVR-3-CALL_ERROR: Removing CALLGUID: 9F1FEE82A98211DE808100235EFE8A00 DNIS=22888888888810529 due to exception in CallNewHandler. (Client: 172.30.17.92) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { CALL_ID=9F1FEE82A98211DE808100235EFE8A00, CLIENT_TYPE=IOS, MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=22888888888810529, CALL_UUI=, ERROR_CODE=NONE(0), CALL_ANI=sip:9469061882@172.30.17.84:5060 } [id:3023]

Error Message3: CALL_TIMED_OUT --->Time out between ICM and VXML gateway:

Error.2009-09-26.00.log(521): 23420777: 172.30.17.84: Sep 26 2009 16:50:46.968 +0530: %CVP_7_0_IVR-3-CALL_TIMED_OUT: Removing CALLGUID: 62582472A9C511DE835D001F9E1E4E40 Timed out waiting for instructions from ICM Subsystem. (Client: 172.30.17.91, Timeout: 5s) HTTP req: { CALL_ID=62582472A9C511DE835D001F9E1E4E40, MSG_TYPE=CALL_RESULT, FROM_EXTVXML2=XFER_008|NA|AtmCardInfo, FROM_EXTVXML1=NA|NA|NA|SBI_CVP, CALLCED=T, FROM_EXTVXML0=HIN|AtmCardInfo|001|N|N, CALL_SEQ_NUM=1, ERROR_CODE=NONE(0) } [id:3015]

Thanks

Krishna Mohan

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Muhammad Amir Raza Wed, 10/14/2009 - 03:17

Hi Krishna,

There are couple of errors, related to sip, VXML deployed application and in ICM scripting. you can check the number of failed calls in related ICM script on (Send to VRU node).

Regards,

Muhammad Amir Raza

Riccardo Bua Wed, 10/14/2009 - 06:59

Hi,

call timed out and ICM tried to clear the dialogue, this caused the last two errors reported, need to figureout the reason for the call to fail, VXML requests should never end up with ICM trying to clear the call out.

Regards,

Riccardo

geoff@hp.com Wed, 10/14/2009 - 07:35

Looks a bit like your problem is in your CVP VXML (ex Audium) application. Are normal CVP calls into a simple PM microapp working?

Regards,

Geoff

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