We just set up greetings for all of our offices. Each one is a bit different but what happens is when someone calls in from outside and hears the message they have the option to leave a message in the general mailbox if they hold. So if you hold it replays the same greeting then lets you leave a message. SO it looks like it is using the same greeting for the general greeting and the general mailbox. Would I have to create a new call handler and record a greeting like "general mailbox" and have the main call handler send to that general mailbox call handler or is there some easier way? Confusing I know but I could use some help.