Not able to change the ip address on ACS.

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Oct 7th, 2009
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Hi Experts,

I am trying to configure/change the IP address of the ACS appliance through console port but the problem is that it is not allowing me to do when it is up and running hence i restarted it and went to bios diagnostic msgs after ACS boots up my console is not responding to anything. Kindly let me know do i need to follow any other procedure or is it issue with the hardware.

My ACS version 4.2.0.124..


Thanks in advance.


Regards,

Neha


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Jagdeep Gambhir Wed, 10/07/2009 - 05:45
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Neha,

You can try reloading it again and see if it give console access. Is it ACS1113? If it is then I would suggest to open a TAC case as there are some known boot up issues in 1113. If required, TAC will replace it with the new one.



Regards,

~JG


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nehakulsum Wed, 10/07/2009 - 06:14
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Hi Jagdish,

Yes it is Cisco ACS Appliance 1113.


Regards,

Neha

Jagdeep Gambhir Wed, 10/07/2009 - 06:20
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HI Neha,

Please try to reload it and see if you get a console access. If we are not able to get a console access via serial then you can try two options,


1) Open a TAC case and get it replaced (Recommended)

2) Try to reimage it as suggested by JK.


Regards,

~JG


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Jatin Katyal Wed, 10/07/2009 - 05:49
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Hi Neha,


This is only right way to change the ACS SE ip address.


Did you use the "Set ip" Command from the console connection. If not then please use this connection from the serial/console connection


set ip


Reconfiguring the Solution Engine IP Address


http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/solution_engine/admap.html#wp1109621


If it's not booting/responding then you have to reimage the solution engine with 4.2 recovery CD.


HTH


JK


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nehakulsum Wed, 10/07/2009 - 06:56
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Hi,

The appliance is not accessible via the console port. Console port is not responding so Do you recommend to re-image? As I am able to access the ACS via web intrfce and it is processing the request. Only thing is it does not repond on the console port - no prmpt or cmds to type it over there.


I rebooted the appliance , the device boots ups properly but does not display anything on the console .


So will re-imaging the device will solve this issue or its an hardware issue?


Thanks a lot for your help.


Regards,

Neha

ansalaza Wed, 10/07/2009 - 06:31
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To change the IP address with "set ip", please make sure that the Server is connect to the Network using the bottom NIC.


For the Console...leave it connected for a while (try 10-15 minutes); you should get the logon prompt on the Terminal using these settings:


•Baud = 115200

•Databits = 8

•Parity = N

•Stops = 1

•Flow control = None

Jatin Katyal Wed, 10/07/2009 - 07:00
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Hi Neha,


If you can access it via HTTP then I think you look the hyperterminal settings one more time. Most of the times we miss baud rate. Please ensure that we have


•Baud = 115200


If this is what you already have then reimage is the only option.


HTH


JK


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