10-07-2009 06:23 AM
When I try to configure HUM to report on interface utilization, interface discards, etc the wizard is not finding interfaces....I have successfully configured HUM to report CPU util, Memory Util, and device avail...I tested SNMP credentials and they all pass...any idea what is happening?
10-07-2009 07:49 AM
Exactly where are you seeing this behavior? Is it when you're defining the poller? With what type of device is this occurring?
10-07-2009 08:02 AM
Yes, as I go through configuring the poller. Once I select the templates I want I select next and the poller accesses the device to find interfaces and I get the Poller Summary back. However, the octet, errors and discard mibs that I chose aren't there.
The device is a Cat3560-48PS.
10-07-2009 08:04 AM
What version of HUM? Exactly what options did you choose in each of the poller definition screens?
10-07-2009 08:11 AM
HUM version 1.1.0.
Templates:
CPU Utilization
Device Availability
Environ Temp
Memory Utilization
Then I created a template for MIB-ifEntry, Octets, Discards, Errors (all in and out)
I select Poll all Instances.
Polling interval 5 minutes.
10-07-2009 08:19 AM
Are these user-defined templates? When I create a poller for my 3560 for system templates Interface Utilization and Interface Errors, I see all of my interfaces in the summary tree for both templates:
Device: nms-3560-a
|
+-- Template: Interface Errors
|
+--- Vl1
+--- Vl100
+--- Po1
+--- Fa0/1
+--- Fa0/2
+--- Fa0/3
+--- Fa0/4
+--- Fa0/5
+--- Fa0/6
+--- Fa0/7
+--- Fa0/8
+--- Fa0/9
+--- Fa0/10
+--- Fa0/11
+--- Fa0/12
+--- Fa0/13
+--- Fa0/14
+--- Fa0/15
+--- Fa0/16
+--- Fa0/17
+--- Fa0/18
+--- Fa0/19
+--- Fa0/20
+--- Fa0/21
+--- Fa0/22
+--- Fa0/23
+--- Fa0/24
+--- Gi0/1
+--- Gi0/2
+--- Nu0
+--- Lo113
+--- Lo114
+--- Lo115
+-- Template: Interface Utilization
|
+--- Vl1
+--- Vl100
+--- Po1
+--- Fa0/1
+--- Fa0/2
+--- Fa0/3
+--- Fa0/4
+--- Fa0/5
+--- Fa0/6
+--- Fa0/7
+--- Fa0/8
+--- Fa0/9
+--- Fa0/10
+--- Fa0/11
+--- Fa0/12
+--- Fa0/13
+--- Fa0/14
+--- Fa0/15
+--- Fa0/16
+--- Fa0/17
+--- Fa0/18
+--- Fa0/19
+--- Fa0/20
+--- Fa0/21
+--- Fa0/22
+--- Fa0/23
+--- Fa0/24
+--- Gi0/1
+--- Gi0/2
+--- Nu0
+--- Lo113
+--- Lo114
+--- Lo115
If you're using user-defined templates, post the details of those templates.
10-07-2009 08:28 AM
One of them was a user defined template, but I tried to configure using the system defined templates of Interface Utilization and Interface Errors and when I get the summary, these two templates don't even show up...the cpu, memory ones do with their appropriate interfaces.
Here is the results of my Summary, notice interface templates missing:
Instance details:
Device: xxxxx-ch-rs1
|
+-- Template: Memory Utilization
|
+--- Processor
+--- I/O
+--- Driver text
+-- Template: CPU Utilization
|
+--- 1
+-- Template: Environmental Temperature
|
+--- SW#1, Sensor#1, GREEN
+-- Template: Device Availability
|
+--- Device Availability
I've attached a screen shot of my Step 1 screen for configuring poller.
10-07-2009 08:36 AM
I can't read docx files. But I went ahead and added the other templates to my poller, and I cannot reproduce. Admittedly, I'm using HUM 1.1.2, but I do not know of a bug which would account for what you're seeing. Here is my new tree:
Device: nms-3560-a
|
+-- Template: Memory Utilization
|
+--- Processor
+--- I/O
+--- Driver text
+-- Template: CPU Utilization
|
+--- 1
+-- Template: Interface Errors
|
+--- Vl1
+--- Vl100
+--- Po1
+--- Fa0/1
+--- Fa0/2
+--- Fa0/3
+--- Fa0/4
+--- Fa0/5
+--- Fa0/6
+--- Fa0/7
+--- Fa0/8
+--- Fa0/9
+--- Fa0/10
+--- Fa0/11
+--- Fa0/12
+--- Fa0/13
+--- Fa0/14
+--- Fa0/15
+--- Fa0/16
+--- Fa0/17
+--- Fa0/18
+--- Fa0/19
+--- Fa0/20
+--- Fa0/21
+--- Fa0/22
+--- Fa0/23
+--- Fa0/24
+--- Gi0/1
+--- Gi0/2
+--- Nu0
+--- Lo113
+--- Lo114
+--- Lo115
+-- Template: Device Availability
|
+--- Device Availability
+-- Template: Interface Utilization
|
+--- Vl1
+--- Vl100
+--- Po1
+--- Fa0/1
+--- Fa0/2
+--- Fa0/3
+--- Fa0/4
+--- Fa0/5
+--- Fa0/6
+--- Fa0/7
+--- Fa0/8
+--- Fa0/9
+--- Fa0/10
+--- Fa0/11
+--- Fa0/12
+--- Fa0/13
+--- Fa0/14
+--- Fa0/15
+--- Fa0/16
+--- Fa0/17
+--- Fa0/18
+--- Fa0/19
+--- Fa0/20
+--- Fa0/21
+--- Fa0/22
+--- Fa0/23
+--- Fa0/24
+--- Gi0/1
+--- Gi0/2
+--- Nu0
+--- Lo113
+--- Lo114
+--- Lo115
It would be helpful to see the running config from this 3560 as well as a packet capture of the instance polling to see why your interfaces are being left out.
10-07-2009 09:05 AM
10-07-2009 09:32 AM
I increased the retry value and to 2 in the poller settings and then the interface data came back....problem solved. Thanks.
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