Call Pickup called party notification

Unanswered Question
Oct 7th, 2009

My customer would like to see which member of the of the pickup group she is in is ringing, so she can announce 'Mr X's office' to the caller when she picks up. SD/BLF with pickup may be the best way to go, but is there any option within pickup groups to enable this capability? I can't see any. They are on 7.1.3

I have this problem too.
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rob.huffman Wed, 10/07/2009 - 09:25

Hi Michael,

You can configure this under the specific Pickup Group;

Call Information Display For Call Pickup Group Notification

Calling Party Information

**Called Party Information

The will show you who the call was intended for before you answer.

Cheers!

Rob

mflanigan021 Wed, 10/07/2009 - 10:51

Rob,

Thanks for your answer - I found the fields, but for some reason they are grayed out - I can't see any service parameter or anything else to activate them. This is 7.1.3. Can anyone think of a possible reason? Thanks

rob.huffman Wed, 10/07/2009 - 11:21

Hi Michael,

Did you check the "Visual Notification" under the;

Call Pickup Group Notification Settings

Cheers!

Rob

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