10-07-2009 07:00 AM - edited 03-15-2019 07:57 PM
My customer would like to see which member of the of the pickup group she is in is ringing, so she can announce 'Mr X's office' to the caller when she picks up. SD/BLF with pickup may be the best way to go, but is there any option within pickup groups to enable this capability? I can't see any. They are on 7.1.3
10-07-2009 09:25 AM
Hi Michael,
You can configure this under the specific Pickup Group;
Call Information Display For Call Pickup Group Notification
Calling Party Information
**Called Party Information
The will show you who the call was intended for before you answer.
Cheers!
Rob
10-07-2009 10:51 AM
Rob,
Thanks for your answer - I found the fields, but for some reason they are grayed out - I can't see any service parameter or anything else to activate them. This is 7.1.3. Can anyone think of a possible reason? Thanks
10-07-2009 11:21 AM
Hi Michael,
Did you check the "Visual Notification" under the;
Call Pickup Group Notification Settings
Cheers!
Rob
10-07-2009 11:27 AM
Rob, That was it - boingg!!
Thanks again for your help
Regards,
Mike F
10-07-2009 11:53 AM
Hey Mike,
You are most welcome :)
Cheers!
Rob
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