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Call Pickup called party notification

mflanigan021
Level 1
Level 1

My customer would like to see which member of the of the pickup group she is in is ringing, so she can announce 'Mr X's office' to the caller when she picks up. SD/BLF with pickup may be the best way to go, but is there any option within pickup groups to enable this capability? I can't see any. They are on 7.1.3

5 Replies 5

Rob Huffman
Hall of Fame
Hall of Fame

Hi Michael,

You can configure this under the specific Pickup Group;

Call Information Display For Call Pickup Group Notification

Calling Party Information

**Called Party Information

The will show you who the call was intended for before you answer.

Cheers!

Rob

Rob,

Thanks for your answer - I found the fields, but for some reason they are grayed out - I can't see any service parameter or anything else to activate them. This is 7.1.3. Can anyone think of a possible reason? Thanks

Hi Michael,

Did you check the "Visual Notification" under the;

Call Pickup Group Notification Settings

Cheers!

Rob

Rob, That was it - boingg!!

Thanks again for your help

Regards,

Mike F

Hey Mike,

You are most welcome :)

Cheers!

Rob

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