Background images for 7965 - TFTP directory not found

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Oct 7th, 2009
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Today i've tried to configure background images for 7965 phone on UCM

I've uploaded images via WEB-GUI to /Desktops/320x212x16.

Then i've uploaded the List.xml into to the same directory with the following content:


<ImageItem Image="TFTP:Desktops/320x212x16/logo_vertikal_ico.png"


<ImageItem Image="TFTP:Desktops/320x212x16/logo_horizontal_ico.png"



I've restarted and stopped/started TFTP already. It is a 1:1 Redundancy - therefore i've restartet both TFTP servers but no result. The phones still don't list up the images. I've also reset the phone but same result.

On the WEB-GUI the files get listed up but on the CLI don't:

admin:file list tftp /Desktops/

<dir> 320x212x16

dir count = 1, file count = 0


admin:file list tftp /Desktops/320x212x16

no such file or directory can be found


I hope someone can give me some feedback for further troubleshooting.

Thanks in advance!


Christoph H.

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Overall Rating: 3 (3 ratings)
Justin Brenton Wed, 10/07/2009 - 07:51
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Hi Christoph,

You will want to ensure that the naming convention on the files are exact. I came across a issue where my PNG files were actually .PNG and I had .png in the List.xml which was the issue.

You will also want to ensure the List.xml is using a capital L.

You will also want to ensure that the files are the recommended size.

I would try reuploading the files as well then restart the TFTP service.

also if a background image just does not want to show up, it's a good idea to browse to the phone web site and check the Console Log for failures

7945 / 7965

Full size image-320 pixels (width) X 212 pixels (height).

Thumbnail image-80 pixels (width) X 53 pixels (height).

Directory "/Desktops/320x212x16"




christoph.hable Wed, 10/07/2009 - 22:58
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Thanks for your fast response.

OK, i've checked the following things:

name convention of png files - OK

List.xml with capital L - OK

Already tried to reupload files & restart - no new result

Phone web site logfiles - at the moment not possible because of remote access restrictions :/ Same issue with RTMT - no data collection possible via remote access.

I'll try it on a testserver (Release 7.1.3) - do you think this will still be comparable?



Justin Brenton Tue, 10/13/2009 - 10:15
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it's a good idea to browse to the phone web site and check the Console Log for failures, you will see what's the phone is calling for from here




christoph.hable Thu, 10/29/2009 - 06:37
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Hi all!

Thanks for your support.

I've could check the phone console logs as well: Phones tried to load files from Subscriber but couldn't find them

The strange thing was this:

Files were viewable via OS Platform GUI TFTP Management but not via SSH (directory not found).


I just removed all files and re-added them via Web-Gui and restarted TFTP - didn't work.

I've restarted the Server - problem solved!

Could it be that another service is necessary on UCM 7 Release or was it by change that it works after the restart?


Christoph H.


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