Ciscoworks Contract Connection not working

Unanswered Question
Oct 7th, 2009

Hi all,

I am running LMS 3.1 RME version 4.2.0 and whenever I choose a device and select the device which I know is covered under that certain contract. It doesn't pull the report.

I have this problem too.
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Joe Clarke Wed, 10/07/2009 - 08:03

This is most likely a problem with the database sync on Cisco.com. There are two databases where contract data are stored, and if they are not in sync, then RME's report can fail. You need to open a TAC service request so this can be confirmed (posting the log would reveal sensitive contract data).

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