Hi, we have a customer who would like to be able to take adavantage of the outbound dialer in CCX 7.x. The issue they have with using this is the manual import of the data files as csv. Is there anyway that this data can be populated automatically by writing to the database, obviously looking for a method that is TAC supported. If not are there any other third party products we could use for outbound dialing that would give us the ability to auto populate the data but also use CAD/skills based routing to place the calls.
I have this problem too.