ricardorojas123 Thu, 10/08/2009 - 08:51

The same ... unsucessfull authentication (I check in the End USer , the USerID and the pin and passwords setting).

Jaime Valencia Thu, 10/08/2009 - 09:39

If you configured LDAP authentication the most common issue is not pointing to the right LDAP for authentication, that or fat fingers =)

The users are already in the CCMuser group right?



if this helps, please rate


Rob Huffman Fri, 10/09/2009 - 04:32

Hi Ricardo,

Just to add a note to the good tips from Java!

This was answered (beautifully) by Marina earlier this year;

The end user must now be added to the User Group "Standard CCM End Users"

before the ccmuser pages can be accessed.

Please perform following steps in order to add user into User Group:

1) Go to the User Group Page

2) Click the link for Standard CCM End Users

3) Click the Add Users to Group Button

4) Click the check box next to the userid

5) Click the Add selected button

6) Go to the End User Page

7) Click the link for

8) Scoll to the bottom and ensure Standard CCM End Users appears in the

permission section.

9) Login to CCMUser as with configured password.

Use this URL to access.


Hope this helps!



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