Got a customer on IPCCX5 that's looking at using Integrated browser to launch an internal URL and append the Session ID and ANI. The path is something like:
Looks like when I launch that URL from IPCCX locally, it requires authentication - user/pwd. Will this be an issue if the agents authenticate on their own PCs anyway? If so, is the only option to go with Macros to launch the IE locally and fill in the URL path or can I somehow authenticate to that customer's server?