CCM : Phone User ID field is greyed

Answered Question
Oct 8th, 2009
User Badges:

Dear Networkers,


I have CCM 6 installed.

Since some days i noticed that there is a phone that i cannot change the owner user ID. this filed is greyed for this phone.

(as u can see in tha attached screenshot)

Can you please help me how to enable this field for this phone?

Thanks in advance.



Attachment: 
Correct Answer by Jaime Valencia about 7 years 6 months ago

By any chance is EM enabled???

if so, try disabling it


HTH


java


if this helps, please rate


www.cisco.com/go/pdihelpdesk

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
haouaswajih Thu, 10/08/2009 - 14:14
User Badges:

Hi,

Unfortunately the Extension Mobility service is disabeled on this IP Phone :(


So the issue still persists !

haouaswajih Thu, 10/08/2009 - 14:18
User Badges:

Hi,


Yeeeessss !!!

The "extension mobility" was enabeled on that IP Phone :) (the service was not subscribed to the phone , but it was only enabeled on it CCM>Device>Phone> as you can see in the attahced screenshot)



Attachment: 

Actions

This Discussion