- Silver, 250 points or more
I know we all route calls based on ANI/Call ID. I have an application in UCX looks for DNIS, 800 number called by customer and routes based on 800 555 1234 or 800 555 1244 etc.
I keep getting my dialed number value, DNIS as my CTI Routpoint 5000. I need to see the 1234 or 1244 instead of 5000 all the time.
Any ideas suggestions?