Routing on Called Number, DNIS or 800 number

Unanswered Question
Oct 8th, 2009
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I know we all route calls based on ANI/Call ID. I have an application in UCX looks for DNIS, 800 number called by customer and routes based on 800 555 1234 or 800 555 1244 etc.

I keep getting my dialed number value, DNIS as my CTI Routpoint 5000. I need to see the 1234 or 1244 instead of 5000 all the time.

Any ideas suggestions?

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Overall Rating: 2 (1 ratings)
Abdulbaseer Mohammed Mon, 10/12/2009 - 08:03
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That would be too easy :). This client have about 600 Tollfree number or DNIS and they all goes through same script but different destination based on DNIS.

Challange 2 is the dial plan has room for only 10 CTI Route points so I can only have one or two places to enter the call path and then route based on DNIS.

I really want to know may IPT guru's can tell why I can't get the dialaed number coming through.




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