How to Real Time Monitor per DN / specified DN

Unanswered Question
Oct 8th, 2009

Dear Master,

Need help.

I have CUCM 7.0 with 2 router as VG, each router have E1 for incoming and outgoing (1 VG using H.323 and the other using MGCP).

How to monitor DN / Extension in real time.

What is a detail status when IP phone off-hook state / online.

So, we can know what a number the ip phone dial / who call ip phone in real time.

Thanks.

I have this problem too.
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susanto.liu Thu, 10/08/2009 - 19:05

Hi Javalenc,

Thank You very much for Your answer.

I mean, as Administrator of CUCM, I need to investigate / solving problem, I need tool / tips how to monitoring or trace a call, like debug, but debug only can done in VG. I need tools to debug in CUCM, so I can debug 1 extension (when the extension have some strange problem).

Jaime Valencia Thu, 10/08/2009 - 21:42

Use CUCM detailed traces for that purpose, that's the whole point of them

If what you're looking for, is training on traces, start reading: Troubleshooting Cisco IP Telephony

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

susanto.liu Thu, 10/08/2009 - 23:19

I see.

Would You guide (in CUCM detail Trace), how to real time monitoring one extension number ?

maschuh Fri, 10/09/2009 - 04:42

H Susanto,

you can use the interactive voice troubleshooting guide, see http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f54aa.shtml,

or the Case Study in Troubleshooting Guide for CUCM, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/7_1_2/trbl712.html

... and you should read the Cisco Unified Serviceability Administration Guide, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/admin/Serviceability.html

for Device based traces see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/admin/satrace.html#wp1130143

hope it helps

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