Using CAD 7.2 and UCCE 7.2, how does one select a specific Enterprise Data layout? I need to assign a specific layout to some agents, is this done on a per agent basis, or does one need to select the layout in the script?
Assign it in the script.
Let's say you have created the ECC variable "userCADLayout" and you have been into CAD Admin and set this as the field index 252.
And you have created a number of layouts (e.g. Sales, Service) with different enterprise variables, ANI, DNIS etc.
Let's say agent Fred is in both the Sales SG and the Service SG.
Simply set the ECC variable in the script once you have decided its a Sales call or a Service call to the matching string "Sales" or "Service".
So a "Sales" call arrives at Fred's desktop and the arrangement (layout) is appropriate; ditto Service.
Once you have done this one time, you will realize how easy it is. Of ocurse, DON'T MAKE ANY SPELLING MISTAKES. ;-)