I have a:
Cisco Unified Contact Center Express 5.0
Version <220.127.116.11> Pri Build <5.0> Special Build
I'm very new with IPCC. 5 days new!!
My tenical support is asking me to enable debugs on the agent.
Can anyone let me know where to I need to enable this debugs?
He metioned something like enable them on cap.
The debugs are to identify an issue on which de CUCC stop responding. He told me to enable debugs and wait for the issue too happen again and get the logs.
Please let me know if anyone can help me on this.
Have a great weekend!