I have an application that administers Unity subscribers using Unity's SQL Sored Procedure API. I am having trouble unlocking TUI access for any subscriber.
What else must be done beyond clearing the PwLocked bit in the subscriber record?
If I remember correctly the PWLocked flag is only set if the administrator manually locks the account from the SA interface. If the user locks out the account it sets a time/date in the PwTimeLockout. If that field is null then the account is not locked, if it has a time date that exceeds the current time date when you add the lockout duration to it then it wont let you log in via the phone.
