In trying to get other things operation on Unity connection I have managed to make it not work correctly.
When I go into the system it asks for an id and pin, before it would just ask for the pin and then you would hit * if you wanted a different number then your extention.
I am certain it is an easy fix, but can not find what I did to make this change. It also appears that if you hit # it doesn't redirect it either. It just hangs up on the call.