7921 One Way Audio

Unanswered Question

Have anyone encountered one way audio on 7921's.  Recently upgraded a customer to 7.1.3 software pack and since then, the 7921's are not working properly.  I saw some posts about firmware issues but I assumed the CP7921G-1.2.1.LOADS should work as it was included with the pack.  Here is the info from the phone. 

MAC Address  001F6C7A07BD
Host Name  SEP001F6C7A07BD
Directory Number  24
System Load ID  CP7921G-1.2.1.LOADS
Version  V01
Serial Number  IAC120506R8
Model Number  CP-7921G
Message Waiting  False
UDI  Phone
Cisco Unified Wireless IP Phone 7921G
CP-7921G
V01
IAC120506R8
Time  05.59PM
TimeZone  UTC
Date  10/09/09
Hardware Revision  2.5
WLAN Regulatory Domain  0x1050
USB Vendor/Product ID  0x05A6 / 0x0007
USB RNDIS Device Address  001F6C7A07BE
USB RNDIS Host Address  001F6C7A07BF


Any ideas?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Marcos Hernandez Mon, 10/12/2009 - 07:28
User Badges:
  • Blue, 1500 points or more

Hi John,


We have been hearing reports about voice quality issues on the 7921 lately and we are tracking them via TAC cases. Can you please open a TAC case?


Thanks,


Marcos

Actions

This Discussion