7921 One Way Audio

Unanswered Question

Have anyone encountered one way audio on 7921's.  Recently upgraded a customer to 7.1.3 software pack and since then, the 7921's are not working properly.  I saw some posts about firmware issues but I assumed the CP7921G-1.2.1.LOADS should work as it was included with the pack.  Here is the info from the phone. 

MAC Address  001F6C7A07BD
Host Name  SEP001F6C7A07BD
Directory Number  24
System Load ID  CP7921G-1.2.1.LOADS
Version  V01
Serial Number  IAC120506R8
Model Number  CP-7921G
Message Waiting  False
UDI  Phone
Cisco Unified Wireless IP Phone 7921G
Time  05.59PM
TimeZone  UTC
Date  10/09/09
Hardware Revision  2.5
WLAN Regulatory Domain  0x1050
USB Vendor/Product ID  0x05A6 / 0x0007
USB RNDIS Device Address  001F6C7A07BE
USB RNDIS Host Address  001F6C7A07BF

Any ideas?

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Marcos Hernandez Mon, 10/12/2009 - 07:28
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Hi John,

We have been hearing reports about voice quality issues on the 7921 lately and we are tracking them via TAC cases. Can you please open a TAC case?




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