IPCC help

Unanswered Question
Oct 10th, 2009

Dears,

I have ICM 7.2.7 and CTIOS with the same version

I need the agent state to change from ready to not ready after 3 abandoned rings

Regards,

Mohamed

I have this problem too.
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Also described in your CVP Guide. As you probably know after reading the previous reference ;-), CVP does this with ROuter Requery and it's a little involved - there are three timers you must sequnce correctly.

"Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 7.0(2)" - page 420.

Regards,

Geoff

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