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IPCC help

mohamed-gheta
Level 1
Level 1

‎10-10-2009 04:29 AM - edited ‎03-14-2019 04:42 AM

Dears,

I have ICM 7.2.7 and CTIOS with the same version

I need the agent state to change from ready to not ready after 3 abandoned rings

Regards,

Mohamed

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geoff
Level 10
Level 10

‎10-10-2009 05:16 AM

Commonly called RONA (Redirect on No Answer, or Reroute on No Answer).

IP IVR or CVP? - the mechanism is different.

See IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition Release 7.0(0) section 6-6 and 6-7.

Regards,

Geoff

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mohamed-gheta
Level 1
Level 1
In response to geoff

‎10-10-2009 11:52 AM

Hi Geoff,

This is based on CVP

Regards,

Mohamed

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geoff
Level 10
Level 10
In response to mohamed-gheta

‎10-10-2009 03:58 PM

Also described in your CVP Guide. As you probably know after reading the previous reference ;-), CVP does this with ROuter Requery and it's a little involved - there are three timers you must sequnce correctly.

"Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 7.0(2)" - page 420.

Regards,

Geoff

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