I want to know about EIM and WIM that whether for EIM, exchange server or hosted email server is required? and whether for WIM, web server is required?. If yes then how the integration is done. i have checked the CRS administration pdf but there is no detail about WIM and EIM. Can some body provide the link for detailed and step by step guide of "Email integration manager" and "web integration manager configuration" of IPCCX 7.