EIM and WIM

Unanswered Question

hi,


I want to know about EIM and WIM that whether for EIM, exchange server or hosted email server is required? and whether for WIM, web server is required?. If yes then how the integration is done. i have checked the CRS administration pdf but there is no detail about WIM and EIM. Can some body provide the link for detailed and step by step guide of "Email integration manager" and "web integration manager configuration" of IPCCX 7.



Regards


Nareh

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Muhammad Amir Raza Wed, 10/14/2009 - 21:29
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at least someone contacted and asked about his satisfaction so maybe someone liked it, No worry friends I have no plan to beat anyone.

hi,


Actually in my question i not only requested the links for WIM/EIM but also wanted to know whether to run WIM/EIM for IPCCX i need a server (middle ware) between the IPCCX server and Exchange/Web server or the installation will be done on IPCCX or Agent's PC. I am still confused regarding the query.



Regards


Naresh

joesnyde Sat, 10/17/2009 - 04:45
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You will need to look at the SRND

(http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/design/guide/cisco_im_ccx_srnd.pdf) for WIM/EIM as their are several deployment models. Regardless of the deployment model WIM/EIM will need to be installed on its on servers. DO NOT install WIM/EIM on the UCCX server as this is an unsupported configuration.


Joe

joesnyde Sun, 10/18/2009 - 15:26
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I am not sure about your question. What are you trying to acheive? WIM/EIM are a standalone (UCCX) Web based Chat and Email applicaition for Contact Center agents to provide chat and email functionality to customers. CRS scripting alone could not provide this function.

hi,


I actually opened CRS config ordering tool to get the price and order the IPCCX7 and i read the following warning.


" Cisco email and web integration manager will be end of sale august21,2009. cisco stronlgy recommends that no new deployments include EIM/WIM"


so i wanted to ask whether ipccx provided builtin/integrated feature of WIM/EIM now on??


Regards


Naresh

Muhammad Amir Raza Tue, 10/20/2009 - 01:09
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Hi Naresh,


No WIM/EIM feature built in IPCCX.


Regards,

Muhammad AR

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