10-10-2009 10:23 PM - edited 03-14-2019 04:42 AM
hi,
I want to know about EIM and WIM that whether for EIM, exchange server or hosted email server is required? and whether for WIM, web server is required?. If yes then how the integration is done. i have checked the CRS administration pdf but there is no detail about WIM and EIM. Can some body provide the link for detailed and step by step guide of "Email integration manager" and "web integration manager configuration" of IPCCX 7.
Regards
Nareh
10-12-2009 09:14 AM
Here is the link to all the EIM and WIM.
http://www.cisco.com/en/US/partner/products/ps7236/tsd_products_support_series_home.html
Also please see the EOL/EOS concerning UCCX integration.
http://www.cisco.com/en/US/partner/products/ps7236/prod_eol_notices_list.html
10-13-2009 09:58 PM
Have you found the solution or not?
10-13-2009 10:08 PM
currently i am workin on CCM configuration (related to CCM). IPCCX servers have not arrived yet at the premisis when they arrive i will read the EIM/WIM
10-13-2009 10:10 PM
Have you found the solution or not?
10-14-2009 12:47 PM
>Have you found the solution or not?
Well, this is pretty strange. I wonder why this question was given 3.0 points?
Regards,
Geoff
10-14-2009 09:29 PM
at least someone contacted and asked about his satisfaction so maybe someone liked it, No worry friends I have no plan to beat anyone.
10-16-2009 08:44 PM
hi,
Actually in my question i not only requested the links for WIM/EIM but also wanted to know whether to run WIM/EIM for IPCCX i need a server (middle ware) between the IPCCX server and Exchange/Web server or the installation will be done on IPCCX or Agent's PC. I am still confused regarding the query.
Regards
Naresh
10-17-2009 04:45 AM
You will need to look at the SRND
(http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/design/guide/cisco_im_ccx_srnd.pdf) for WIM/EIM as their are several deployment models. Regardless of the deployment model WIM/EIM will need to be installed on its on servers. DO NOT install WIM/EIM on the UCCX server as this is an unsupported configuration.
Joe
10-17-2009 11:33 PM
hi,
is it possible to achieve the functionality of wim/eim with crs scripting... without using the wim and eim.
regards
10-18-2009 03:26 PM
I am not sure about your question. What are you trying to acheive? WIM/EIM are a standalone (UCCX) Web based Chat and Email applicaition for Contact Center agents to provide chat and email functionality to customers. CRS scripting alone could not provide this function.
10-19-2009 10:06 PM
hi,
I actually opened CRS config ordering tool to get the price and order the IPCCX7 and i read the following warning.
" Cisco email and web integration manager will be end of sale august21,2009. cisco stronlgy recommends that no new deployments include EIM/WIM"
so i wanted to ask whether ipccx provided builtin/integrated feature of WIM/EIM now on??
Regards
Naresh
10-20-2009 01:09 AM
Hi Naresh,
No WIM/EIM feature built in IPCCX.
Regards,
Muhammad AR
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide