Warning message

  • Cisco Support Forums is in Read Only mode while the site is being migrated.
  • Cisco Support Forums is in Read Only mode while the site is being migrated.

CUCX 7 CAD License Error

Unanswered Question
Oct 10th, 2009
User Badges:

Hi, I have installed UCCX 7 in VM and when tryin to use CAD to login I get the following error message before I even get prompted to enter the username and password.

"A licensing error has occured. Please try again in five minutes. If the problem persists, please see your log files or system administrator for details" and when I click ok on this another message pops up and say the "The license server is down".

Appreciate your help.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (1 ratings)
jasonprescott Mon, 10/12/2009 - 13:37
User Badges:

That would lead me to one of 2 conclusions, either the UCCX services are not up and running on your VM, or the machine that you are trying to run CAD on does not have the appropriate network access to your VM.

jmaudlin Fri, 10/30/2009 - 11:48
User Badges:
  • Cisco Employee,

Did you get an answer to your question or what did you do to resolve the issue? I am getting the same thing. Thanks jmaudlin@cisco.com

Md. Mijanur Rahman Fri, 10/30/2009 - 23:18
User Badges:
  • Bronze, 100 points or more

Hi, even i have deployed two VM instances, one is at ESX 3.5 and another is at my VMware Workstation at one desktop, CAD can start successfully when it's with ESX, but getting the same error when pointing to desktop, strange!

Have googled the issue, got some solution related 'desktop_cfg' folder sharing issue at earlier versions or CRS, but there is no folder named 'desktop_cfg/desktop_config' at CRS 7.0.1!

I'm puzzled on what to do! thinking to destroy the instance and create another VM instance (the worst solution).

hadisharifi Sun, 11/01/2009 - 12:59
User Badges:

Hi, It's the services that don't start, so you need to check the services and make sure they are running in windows services. The other thing is if you have changed the IP address after the installation, make sure it's reflected in the postinstall.

Nikolay Kozyrev Fri, 08/13/2010 - 00:16
User Badges:


In my case  the problem was  connected with cisco  firewall. Some ports was blocked & when we made permit agent ip to the CUCXX server everything is work


This Discussion