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Error in CiscoWorks Assistant

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Ahmed Shahzad
Level 1
Level 1

‎10-11-2009 04:26 PM

After login into CiscoWorks Assistant, whenever trying to access any other link like Add Device or Allocate Device, results in given below error:

===== Error Message =======

Status polling timed out for the last run task [Add Devices].

Step may be running in the backend.

Do you wish to stop status checking and continue with the selected task?

============

I have tried to restart the services, and even restart the machine as well, but still getting same error since last three days.

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3 Accepted Solutions

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Joe Clarke
Cisco Employee
Cisco Employee

‎10-11-2009 05:33 PM

Try this. Shutdown Daemon Manager, then check the process list, and make sure all GG* processes have died. Then, run the following command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Then restart Daemon Manager. CWA should work.

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 01:51 PM

on windows, from the msdos prompt (CLI):

net stop crmdmgtd (stop)

to start again :

net start crmdmgtd

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 02:19 PM

Go to the /CSCOpx/bin/ directory, then :

"perl dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml "

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14 Replies 14

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Joe Clarke
Cisco Employee
Cisco Employee

‎10-11-2009 05:33 PM

Try this. Shutdown Daemon Manager, then check the process list, and make sure all GG* processes have died. Then, run the following command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Then restart Daemon Manager. CWA should work.

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Ahmed Shahzad
Level 1
Level 1
In response to Joe Clarke

‎10-11-2009 05:38 PM

Thanks. I am sorry that I missed to tell you that CiscoWorks is installed on Windows 2003 Standard Ed.

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Ahmed Shahzad
Level 1
Level 1
In response to Ahmed Shahzad

‎10-12-2009 01:45 PM

Can you guide me how to shutdown the Daemon Manager?

Thanks and Regards,

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 01:51 PM

on windows, from the msdos prompt (CLI):

net stop crmdmgtd (stop)

to start again :

net start crmdmgtd

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Ahmed Shahzad
Level 1
Level 1
In response to Lucien Avramov

‎10-12-2009 02:05 PM

This command does not works in Windows enviornment:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

Error: dbRestoreOrig.pl is not recognized internal or external command....

Please guide.

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Joe Clarke
Cisco Employee
Cisco Employee
In response to Ahmed Shahzad

‎10-12-2009 02:07 PM

You didn't run it correctly. Exactly what did you type into the DOS prompt?

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 02:19 PM

Go to the /CSCOpx/bin/ directory, then :

"perl dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml "

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Ahmed Shahzad
Level 1
Level 1
In response to Lucien Avramov

‎10-12-2009 02:21 PM

Thanks for your follow up.

I have run it without the perl command, and it is running now. Do I need to stop it and run it again.

Thanks and Regards,

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 02:22 PM

well if you dont run the perl script with perl, it wont work, so you need to do it again.

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Ahmed Shahzad
Level 1
Level 1
In response to Lucien Avramov

‎10-12-2009 02:25 PM

It warns me that "Existing content of opsxml database will be lost".

What does it means, may I lost the configuration files or is it something else?

Thanks and Regards,

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 02:29 PM

That is the Ciscoworks assistant database related, you will not be loosing any other data.

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Ahmed Shahzad
Level 1
Level 1
In response to Lucien Avramov

‎10-12-2009 02:32 PM

Thanks, but may I know the cause of error created, so that we will be careful next time.

Thanks and Regards,

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Lucien Avramov
Level 10
Level 10
In response to Ahmed Shahzad

‎10-12-2009 02:41 PM

As Joe suggested, this is to re-init the database of Ciscoworks assistance. Something have gone wrong, it may be possible to find out looking at your logs, but there is no obvious reason of why it happened.

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Ahmed Shahzad
Level 1
Level 1
In response to Lucien Avramov

‎10-12-2009 03:02 PM

Thanks to Joe and Lucien. It is working now.

Have a good day.

Best Regards.

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