Specific Hunting Need

Tobivan_Helden_2 · ‎10-12-2009

Hi,

Have CUCM 6.x. Need the following functionality.

There is hunt list for the sales dept consisting of 3 (three) person.

There are situations when all of them are out-of-office.

User forwarding settings are ignored by design for calls coming from hunt pilots.

Need in case of theirs absense to autoforward incoming calls

to theirs corresponding mobile (cell) numbers in the following manner:

1st call > hunting is exhausted > forwarding to mobile number of 1st manager

2nd call > hunting is exhausted > forwarding to mobile number of 2nd manager

3rd call > hunting is exhausted > forwarding to mobile number of 3rd manager

4th call > hunting is exhausted > forwarding to mobile number of 1st manager

...

Thank you.

James Hawkins · ‎10-13-2009

Hi,

Do you just have CUCM 6.x or do you have access to Unity, Unity Connection or Contact Center Express?

Also please confirm which distribution algorithm you have enabled for the line group (broadcast, top down, longest idle etc).

kelvin.blair · ‎10-14-2009

One thing you could consider if you are using CM 6.X and above is single number reach... Any member in a hunt group that has a single number reach profile active will get hunt group calls. I just tested it and it worked fine.

Tobivan_Helden_2 · ‎10-14-2009

Hi Kevin,

Could you, please, be a little bit concrete about the algorithm using SNR aka mobility functionality ?

Not configuration, but concept.

Thanks.

James Hawkins · ‎10-14-2009

Mobile Connect (SNR) is explained in the CUCM 6.1 SRND chapter at the link below.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/mobilapp.html