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Database subsystem

mymite060708
Level 1
Level 1

I am running version 7. I am trying to set up the subsystem to point at an external database (SQL2000)

I have set up the ODBC connection which works fine, but when I try and enable it in appadmin I get an error telling me either the DSN, userid or password are wrong, which none of them are? any ideas?

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Did you follow the steps EXACTLY as outlined in this document?

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) - Provisioning the Database Subsystem

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

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