Example Administrator Account Unaavailable?

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Oct 13th, 2009
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When I set up PollyCom IP 7936 in Communications manager I always get the message Example Administrator Account Unavaible when trying to reach the extension from our main number. I have checked all the calling search spaces, but is a user account needed for the phone to take calls from the main line?


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Brandon Buffin Wed, 10/14/2009 - 05:44
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Sounds like the call is getting sent to Unity. Check the route plan report under Call Routing > Route Plan Report. Search for the DN assigned to the phone and see if it is assigned elsewhere and possible forwarded to Unity.

Hope this helps.



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