Customer has CUCM 6.1 and is using Hunt Pilots/Lists/Groups to deliver AA calls to the Customer Service group. Then these calls often get transferred (assumedly blind) out to another party.
The problem occurs when the "transferred to" party does not answer and has their forward no answer destination set to the hunt pilot of the Customer Service group.
When this happens, they tell me that the forwarded call rings back on every customer service agent EXCEPT the agent the originally transferred the call.
This sounds like it may be by design and have to do with the retained forwarding information and therefore skips that person. Does anyone know how to override this behavior?