LMS 2.6 NetShow Export issue

Unanswered Question
Oct 13th, 2009

When I attempt to export the job results of a Netshow job via the export job button... the export job options window pops up but the window is blank. I have included a screen capture of the blank export pop up window. Can you please assist in the isolation/ correcting this issue. Thanks in advance.

Windows Server 2003 SP2

CiscoWorks Common Services 3.0.6

Campus Manager 4.0.6

CiscoView 6.1.5

Device Fault Manager 2.0.6

Resource Manager Essentials 4.0.6

I have this problem too.
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Joe Clarke Tue, 10/13/2009 - 15:00

I cannot reproduce. what version of IE are you using? does the same behavior happen with Mozilla?

carperez Tue, 10/13/2009 - 15:16

I am running IE 6 SP2 and the same results are produced with FireFox

The export function works flawlessly within other sections of ciscoworks.. like in report archive.

It doesn't appear to be a browser based issue because I can attach to another ciscoworks server using the same browser and perform a NetShow job export with out incident.

Joe Clarke Tue, 10/13/2009 - 15:23

Shutdown Daemon Manager, and delete all of the files and directories under NMSROOT/MDC/tomcat/work/Standalone/localhost. Then restart Daemon Manager, and see if you can do the export.

carperez Tue, 10/13/2009 - 15:45

The same results were achieved after the deletion of all files and folders under NMSROOT/MDC/tomcat/work/Standalone/localhost

'cwcli netshow jobresults' is not available in the cwcli executable available in LMS 2.6... correct?

carperez Tue, 10/13/2009 - 16:42

I am not too sure how; why or when but the NetShowExport.jsp file was missing. I have imported the file back in to the necessary directory and now all is well.

This was uncovered by running process monitor.


Date & Time: 10/13/2009 7:08:38 PM

Event Class: File System

Operation: CreateFile


Path: E:\CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\screens\Tools\netshow\NetShowExport.jsp

TID: 8948

Duration: 0.0000813

Desired Access: Read Attributes

Disposition: Open

Options: Open Reparse Point

Attributes: n/a

ShareMode: Read, Write, Delete

AllocationSize: n/a


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