Problem: We use 5 digit dialing on a CUCM cluster integrated with PBX's in health care. We are migrating to Unity Connections 7.1 at the end of the month. When we setup an auto attendant we are finding some pretty major limitations. First off # doesn't allow callers to terminate dialing. For example if I dial an extension followed by # nothing happens until the inter-digit timeout expires.
And second, and most important, there is no way in UC to specify I'm only looking for 5 digits. So ... if a user enters 3 digits, then pauses (looking at a business card for the other 2 digits) the call can be transferred to the 3 digits entered before the caller has time to complete the number. If I increase the inter-digit timeout to say 5 seconds the caller has to wait 5 seconds after they complete dialing all 5-digits before the call is transferred.
Thoughts on this?