CCA 2.1 Software Update Issue

Unanswered Question

Here is another CCA 2.1 issue.. I attempted to perform a software update on our system tonight, and get an error message "Cannot retrieve CUE version information"


Here is the log:

++: DEBUG: Tue Oct 13 20:37:46 PDT 2009 : CLIEngine: Executed: https://192.168.150.254/exec/show/file/systems/|/include/flash/CR
java.lang.NullPointerException
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuVoicemailDataImpl.getCueGlobalVersion(McebuVoicemailDataImpl.java:4248)
at com.cisco.cpnm.features.mcebu.defn.voicemail.McebuCueSoftwareData.getCueGlobalVersion(McebuCueSoftwareData.java:1491)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask.updateDeviceFromMirror(CUC500SoftwareUpgradeSettingsTask.java:281)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.updateDeviceFromMirror(WDContainer.java:765)
at com.cisco.cpnm.frmwrk.net.wd.EventAwareTask.updateDeviceFromMirror(EventAwareTask.java:334)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1292)
at java.lang.Thread.run(Unknown Source)
++: DEBUG: Tue Oct 13 20:37:49 PDT 2009 : Duration for [upd Device<--Mirror() @ com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeSettingsTask] = [3045] msec.


We are currently on IOS 12.4(20)T2, CUE 3.2.1. Attempting to upgrade to support pack 7.1.3ea, but cannot get past the CUE version error.

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Saurabh Verma Wed, 10/14/2009 - 05:44
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Please post the complete application log along with the current configuration on the box. I will run it by the engineering team.


Thanks,

Saurabh

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