unity and playing messages

Answered Question
Oct 13th, 2009

Is there any way to configure the unity in such a way that unity doesn't read the e-mail and it reads only the voice messages!!

And also whenever I receive voice message and the outlook is opened the MWI is turning off as long as the outlook e-mail is opened, I am looking to make MWI on till the user is listening to message using his phone!!

I am using unity 5 with CUCM 6

Thanks a lot

I have this problem too.
0 votes
Correct Answer by lindborg about 7 years 1 month ago

You can assign users to a class of service that does not have the Text to Speech feature turned on - then emails will not be presented over the phone interface - just voice messages and faxes and receipts.

Not sure I understand your second item - Outlook just being open shouldn't have any effect unless you have some client side rule that's moving messages to a folder or something - unless I'm not understanding your scenario. If you're opening messages in Outlook and marking them read then Unity is going to turn the MWI off - it's based on the read/unread status of the message, which client does the toggling is not relevant.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
lindborg Tue, 10/13/2009 - 22:00

You can assign users to a class of service that does not have the Text to Speech feature turned on - then emails will not be presented over the phone interface - just voice messages and faxes and receipts.

Not sure I understand your second item - Outlook just being open shouldn't have any effect unless you have some client side rule that's moving messages to a folder or something - unless I'm not understanding your scenario. If you're opening messages in Outlook and marking them read then Unity is going to turn the MWI off - it's based on the read/unread status of the message, which client does the toggling is not relevant.

alhaddad1000 Wed, 10/14/2009 - 08:09

This is really helped me a lot, for the second point yes there is a rule which will make the light to turn off

Special thanks for your help and cooperation

Actions

This Discussion