UCCX 7.x Historical Reporting Licensing

Unanswered Question
Oct 13th, 2009

Hi, is there a limit on the number of historical report users for UCCX 7.x?

I have this problem too.
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Jonathan Schulenberg Wed, 10/14/2009 - 06:32

Yes. It depends on the MCS hardware and other sizing metrics. If you are a partner, you should run through the config/sizing tool to understand what value is acceptable. If not, ask your partner to do this before changing the value within System Parameters. HRC takes a significant toll on the server and setting this value carelessly can result in call processing interruptions.



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