kelvin.blair Wed, 10/14/2009 - 06:37
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ACD is usually a feature of an IVR product. To have ACD functionality you will need UCCX/UCCE. If you just need some type of AA, then you can use Unity Expres, Unity Connection or Unity.

Other products that provide ACD functionality is CME with B-ACD TCL scripts.

Hope this helps...


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