Configure ACD on CUCM 7.1

Unanswered Question
Oct 14th, 2009


Can i configure ACD on CUCM 7.1?? can i do this??


I have this problem too.
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kelvin.blair Wed, 10/14/2009 - 06:37

ACD is usually a feature of an IVR product. To have ACD functionality you will need UCCX/UCCE. If you just need some type of AA, then you can use Unity Expres, Unity Connection or Unity.

Other products that provide ACD functionality is CME with B-ACD TCL scripts.

Hope this helps...


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