AMD / CPA on ICM 6 just doesn't work, HELP!!

voiceops · ‎10-14-2009

We're running IPCCE 6 (with IP IVR QMANAGER) with Outbound Option configured with 10 ports. Our calls go out via PRIs.

We have several IVR outbound campaigns (Transfer to IVR Campaign = checked

Enable IP AMD = checked

Transfer to IVR Route Point = checked

Terminate Tone detect = checked

TDM Fast Voice Detect = checked )

and our dialer just doesn't know when is an answering machine picking up.

I've tested it by calling into an analog line I have in the office hooked up to an answering machine and success rate was 20%.

Are there any registry settings I can tweak to improve it?

geoff · ‎10-14-2009

There are Call Progress Analysis settings in 7.0 and they are described in the Outbound User Guide for 7.0 on page 3-15. It mentions that silence supression must not be engaged, so the dial peers should have "no vad". Then look at the table 3-1 for CPAJitterBufferDelay, CPAActiveThreshold, CPAAnalysisPeriod etc.

I am not sure what's in 6.0 so you would have to check.

Regards,

Geoff