Transfer problem with IPset 524G.

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Oct 14th, 2009
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Hi all, I have a little problem with an 524G set. When I'm on a call another receive another one, at the same time, if I try to transfer the first one after I dial the extension number he makes, automatically, a blind transfer. If I make or receive a call and no other call is waiting when I transfer I can do a consult before transfer. Is this a limitation of the set since I cant put more that 2 call on the same button - max-calls-per-button 2 ?

Is there a work around for this?

This is the prime set and the operator wants all the time to announce the calls before transfer.

Set config:

sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 5
sdspfarm tag 1 confprof1
conference hardware
no auto-reg-ephone
authentication credential cisco cisco
load 7921 CP7921G-1.0.4.LOADS
load 521G-524G cp524g-08-01-07
max-ephones 20
max-dn 88
ip source-address port 2000
calling-number initiator
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message Polis Litoral Norte
url services
url authentication 
cnf-file location flash:
cnf-file perphone
user-locale PT
network-locale PT
time-zone 21
time-format 24
date-format dd-mm-yy
voicemail 1111
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh flash:/
multicast moh port 2000
web admin system name cisco secret 5 $1$Wk9l$Idy.XeJYDf1oYchUvh.Qh1
transfer-system full-consult dss
transfer-pattern 0.T
transfer-pattern .T
secondary-dialtone 0
night-service day Sun 00:00 23:59
night-service day Mon 18:00 09:00
night-service day Tue 18:00 09:00
night-service day Wed 18:00 09:00
night-service day Thu 18:00 09:00
night-service day Fri 18:00 09:00
night-service day Sat 00:00 23:59
create cnf-files version-stamp Jan 01 2002 00:00:00

ephone-dn  10  dual-line
number 1000 no-reg primary
pickup-group 1
label 1000
description Cristina Castro
name Cristina Castro
corlist incoming user-international
translation-profile incoming CallBlocking

ephone  5
device-security-mode none
description "Cristina Castro"
mac-address 0021.1BFC.AC12
ephone-template 16
max-calls-per-button 2
username "cristinacastro" password 1111
type 524G
button  1:10 4m11

Thanks on advance for you help.

Best Regards,

José Carlos Silva

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Steven DiStefano Wed, 10/14/2009 - 07:42
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Hi Jose',

This made me curious myself.

I think you may have found an operation that is consistent across all phones on UC500.

I just tried it on my UC500 running latest default release and on my  CP524 I saw what you saw.

Then I tried it on a C7945 and the same behavior.

With only one call it works consultatively.  But not with two (it goes blind as you saw).

This call control is indeed different from traditional Cisco CM which does allow consultative hold for multiple calls when active.

I think we need to either have the Business Unit team comment as to the design intent or open a case if this is different from advertised function.

Steve DiStefano

Field Channel SE

Jose Carlos Silva Wed, 10/14/2009 - 07:48
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Hi Steve, thanks for your short reply.

So, should I wait for the business team to say something or is better to open a TAC?

Best Regards,

Jose Carlos Silva

Steven DiStefano Wed, 10/14/2009 - 08:17
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OK, I spoke to the team.   I feel silly ;-)

Since its a dual line, there are only two calls for that DN.  We cant have a third call or a consultative hold.

So per design.  No TAC case.

I changed my config to Octo Line (on my 7945) and it worked as they explained.

The CP52x does not support octo-line so that wont work there.....


Jose Carlos Silva Wed, 10/14/2009 - 08:45
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Thanks Steve for your reply, it's make since since is a dual line only, but do you know any feature that we can make a workaround to this? Maybe hunting to another key on the same set, when the first one is busy; tried but all the time thesystem says I have a call waiting on the first button. Maybe I made a wron config :(

Best Regards,

Jose Carlos

Steven Smith Wed, 10/14/2009 - 13:03
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You could do an overlay.

Say you have extension 201.  You could have huntstop channel on and have it ring another dn with ext 201.

This can't be done in CCA, but would give you the result you are looking for.


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