Voicemail shortcuts

Unanswered Question
Oct 14th, 2009

Is there anyway that if I am listening to a user greeting that I can Fast foward through it?

I have this problem too.
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Rob Huffman Wed, 10/14/2009 - 08:46

Hi Michael,

I'm not sure what you are running for VM but in many systems the default is # (pound key) to Skip Greeting. Let us know what you have @ your end.

Cheers!

Rob

Rob Huffman Wed, 10/14/2009 - 10:16

Hi Michael,

This behaviour is based on the "Caller Input" section of the User Template that is used to create the mailboxes.

To Specify Caller Input Settings on a Subscriber Template

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscriber Template > Caller Input page.

Step 2 Select a key from the Caller Input Map or from the keypad.

Step 3 Select an action.

Step 4 Indicate whether to lock the key to that action.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag210e.html#wp1048136

So, you need to Lock the # key to "Skip Greeting"

Cheers!

Rob

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