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Voicemail shortcuts

michaeljbyrne
Level 1
Level 1

Is there anyway that if I am listening to a user greeting that I can Fast foward through it?

4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

Hi Michael,

I'm not sure what you are running for VM but in many systems the default is # (pound key) to Skip Greeting. Let us know what you have @ your end.

Cheers!

Rob

UnifiedM 5.0.1. I # and nothing happens.

If I recall.. ## is go to end of message..

Let me know if this helps..

Hi Michael,

This behaviour is based on the "Caller Input" section of the User Template that is used to create the mailboxes.

To Specify Caller Input Settings on a Subscriber Template

--------------------------------------------------------------------------------

Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscriber Template > Caller Input page.

Step 2 Select a key from the Caller Input Map or from the keypad.

Step 3 Select an action.

Step 4 Indicate whether to lock the key to that action.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag210e.html#wp1048136

So, you need to Lock the # key to "Skip Greeting"

Cheers!

Rob

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