Caller-ID info in VM Notifications

Answered Question
Oct 14th, 2009
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Greetings all,


Does anyone know if it is possible to change the "message from:" field information in a CUE voicemail notification email?  The caller number comes across but not the name.


Thanks.

Correct Answer by Saurabh Verma about 7 years 7 months ago

Hi Michael,


No, CUE only has a database of internal users that have mailbox on the system. AFAIK, there isn't any workaround. I will check with CUE team to see if they have any enhancement on their roadmap.


Thanks,

Saurabh

Correct Answer by Saurabh Verma about 7 years 7 months ago

The "Message From:" field will include name only for internal callers - i.e. if there is a match against the internal CUE database.


-Saurabh

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Correct Answer
Saurabh Verma Wed, 10/14/2009 - 10:44
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The "Message From:" field will include name only for internal callers - i.e. if there is a match against the internal CUE database.


-Saurabh

Michael Dougherty Wed, 10/14/2009 - 10:46
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Thanks for the reply.  How can that DB be populated?  Or can the CUE use an external CID DB such as VeriSign?

Correct Answer
Saurabh Verma Wed, 10/14/2009 - 11:00
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Hi Michael,


No, CUE only has a database of internal users that have mailbox on the system. AFAIK, there isn't any workaround. I will check with CUE team to see if they have any enhancement on their roadmap.


Thanks,

Saurabh

Michael Dougherty Wed, 10/14/2009 - 11:21
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Well that is unfortunate.  I have a few clients that are complaining about that issue.  I hope the Cisco seriously considers make some changes in that area of the CUE among others.


Thanks for your time it is appriciated.

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