unity express voice mail timing issue

thejas.ramadas · ‎10-14-2009

Hi,

I have installed one uc520 at one of our customer. i configured voice mail but there is one issue with the voice mail timing. Suppose i retrive the voice mail the voice mail prompt is giving the wrong time. Suppose I send a voice mail to a subscriber at 3pm, the voice mail prompt is saying 'message send at 4 pm'.

I checked both cme and cue clock settings and both are showing the correct time.

Can anybody help me in this issue .

Regards,

Thejas

Rob Huffman · ‎10-17-2009

Hi Thejas,

The "trick" here is that CUE must use NTP

Have you tried these commands?

Problem: CUE Clock Not Synchronizing with CME Router Configured as a NTP Server

NTP on the CUE is unable to synchronize with the CallManager Express. The CallManager Express router is configured as a NTP server. The CUE clock is not displaying accurate time. However, CallManager Express displays the correct time.

Issue these commands in order to overcome this problem:

On the CallManager Express router:

ntp master

On the CUE:

ntp server x.x.x.x

!--- Where x.x.x.x is the ip address of the CME router which is configured as a NTP server.

Once the mentioned configuration changes are made on the CUE and CallManager Express, issue the show ntp status command on the CallManager Express router. You should see that the clock is synchronized.

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml#k1

Hope this helps!

Rob

thejas.ramadas · ‎10-18-2009

Hi,

Thanks for ur reply.

I have configured the cme as the ntp server and configured the ntp server in cue. But still the same issue.

Rob Huffman · ‎10-18-2009

Hi Thejas,

Maybe you are hitting this bug;

CSCsu36827 Bug Details

CUE clock does not sync up with the CME using NTP

Symptoms: The CUE clock does not synch up with the CME using NTP.

Conditions: This symptom is observed when the UC500 is configured as the NTP

master.

Workaround: Use an external NTP server other than the UC500.

Hope this helps!

Rob