Devices not managed from Campus Manager

Unanswered Question
Oct 15th, 2009

Hi,

we have LMS 3.2 in a Windows Server. We have configured automatic discovery and 2800 devices have been discovered, all of them are being managed from RME but only 900 are managed from Campus Manager.

We have no filters configured in CM, how can we get managed the 2800 devices in this module?

I attach IC_Server.log and EssentialsDM*.log.

Regards.

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Joe Clarke Thu, 10/15/2009 - 08:09

Run a new Campus Manager Data Collection, and post the ani.log.

cmartinvalle Thu, 10/15/2009 - 09:18

Please find attached requested log files.

In this moment an automatic discovery is running and, as our environment is about 4500 devices, it will take a long time to finish, so, the files attached contain log messages from other forced data collection that we have launched during the day.

Regards.

Attachment: 
Joe Clarke Thu, 10/15/2009 - 09:27

I don't see any serious errors here that would point to an incomplete Data Collection. Typically, when devices are missing from Campus Manager, there is either bad data in the ANI database, or devices have duplicate sysNames. The former can be fixed by reinitializing the ANI database. The latter requires you to make sure each device in your network has a unique sysName. Campus is good about reporting sysName conflicts, but more debugging will need to be enabled.

If you want to try a reinit, you can run the command:

NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

If that doesn't work, or if you want to troubleshoot this further, open a TAC service request with the show run and show ver of one missing device, and the engineer will walk you through enabling the required debugging.

cmartinvalle Thu, 10/29/2009 - 11:53

Finally the problem is dued to our customer has a lot of switches with the same hostname in the network.

TAC has told me that Campus Manager looks at the device hostname and if there are duplicate values, it takes only one, so we have to change hostnames or change domain-names.

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