redial softkey not working

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Oct 15th, 2009
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The phones display the redial soft-key but it doesn't redial when you hit it. I have read something in regards to ephone-templates, but i am not sure if this is the issue as the phone shows the button. Do the templates add functionality if the soft-key is already there or does it just allow you to display the soft-key? It does not work on any phones in the system


phones: 7912, 7940, 7912


Cisco Unity Express Version 3.1

About Cisco Unified CallManager Express

Operating System: Cisco Internetwork Operating System. Cisco IOS (tm) C2800NM

Cisco IOS Software: C2800NM-IPVOICEK9-M

Software Version: 12.4(15)T3 / CME 4.1(0)

Feature Package: IP|VOICE|SSH|3DE

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testeven Thu, 10/15/2009 - 07:23
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  • Cisco Employee,


This can be related to the interdigit timeput. Try to reduce the "timeouts interdigit" under telephony service to 3 seconds, by default it's

10 seconds.




If it helps, please rate.

robhawker Thu, 10/15/2009 - 07:26
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I checked that. It was set to 4. But they were also complaining that the dial time out was to short so i set it to 6.

When the redial key is pushed it comes up with a blank window so you can dial a number. It is not bringing up the last call made.

testeven Thu, 10/15/2009 - 07:34
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  • Cisco Employee,

Is there a chance you can reload the router? Seems an issue with the telephony-service itself. A similar case was solved with a reboot.

robhawker Mon, 10/19/2009 - 05:23
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I reloaded it. I am getting an error that says "softkey not active"

robhawker Tue, 10/20/2009 - 09:35
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little more info:

the redial works on internal extensions but not when you try and redial and outside number

robhawker Thu, 10/15/2009 - 07:29
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Here is some info on the phones if it helps


app load: CP7912080001SCCP051117A software: 8.0.1(051117A)


app load: P00308000400

Software: 8.0(4.0)


app load: P00308000400

software: 8.0(4.0)


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