Unity Express Wan problem

Guilherme Mascarenhas · ‎10-16-2009

Hi all,

My problem is the CME or the unity express is dropping the call coming from the wan.

For calls from the PSTN or from the local network the unity is answering correctly.

Anybody know what could be the problem?

I will appreciate any help.

Thanks

paolo bevilacqua · ‎10-16-2009

Are you using G711 for wan calls to CUE ?

Otherwise, you need to configure transcoding on the hosting CME.

Guilherme Mascarenhas · ‎10-16-2009

thanks,

but how this configuration should be done?

this is the dial-peer to unity

dial-peer voice 635555 voip

description To VoiceMail

destination-pattern 63555.

session protocol sipv2

session target ipv4:10.124.10.1

dtmf-relay sip-notify

codec g711ulaw

no vad

thanks

paolo bevilacqua · ‎10-16-2009

To begin with, can you ping 10.124.10.1 ?

Then, take "debug ccsip message" with "term mon".

Guilherme Mascarenhas · ‎10-16-2009

yes, the ping responding.

The debug I will post later because this can be only done in the non-business hours.

Thanks

paolo bevilacqua · ‎10-16-2009

Debug ccsip message can be done at any time, it is of no impact.

Guilherme Mascarenhas · ‎10-22-2009

Hi,

The requested debug is attached.

Any ideias?

Thanks

vinhnguyen · ‎07-27-2011

Hi

Did you have a solution to this problem. I am having a similar issue.

Thanks

Aaron Harrison · ‎07-27-2011

Start a new thread, post up your configuration.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!