Chris Deren Fri, 10/16/2009 - 08:21
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Make sure the agent is associated with the phone in CM.

Ensure the phone is set for cti use as well.


mymite060708 Fri, 10/16/2009 - 08:34
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yep user is linked to device profile and CTI control is enabled.

like I say when I restart the CRS engine it works but it happens on a number of users

david.macias Fri, 10/16/2009 - 09:48
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Next time try and reset the phone and see if that clears the issue. Or remove and add the associated to the jtapi user.



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