after power cut , can not make calls out or in

Unanswered Question
Oct 16th, 2009
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team

today we had a power outage and took all system down , now the power is up , we can not receive or make any calls out , but internal extension to extension works fine..i have rebooted the ISP ISDN PRI line modem, CUCM, Unity express manager , the switch etc ..no joy


please advise me how can i make the phone system to work again , this happens all the time after a power failure an when the UPS dies completely.

thank you

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gogasca Fri, 10/16/2009 - 12:54
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do u see the call in the GW ?

do debug isdn q931

show isdn status to see if PRI Line is up/

aktarmumin Fri, 10/16/2009 - 13:02
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i am new comer in cisco ip tel


how do you see call in the gateway ( GW, is that what you mean )?


how do i do debug isdn q931?


show isdn status to see if PRI Line is up/? i checked that , line is up and the modem is all fine , other wise if the line is down then red lights will show on the pri modem!


this happens every time after a power cut..thank you for your help




paolo bevilacqua Fri, 10/16/2009 - 13:02
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From another thread, I assume you are the end user.


Can you ask a reputable cisco partner or consultant to come over and reproduce the situation ?

aktarmumin Fri, 10/16/2009 - 13:08
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i am the end user , but is this some thing local IT can do ? and does it require cisco engineers out every time when there is power outage?



paolo bevilacqua Fri, 10/16/2009 - 13:09
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No, it requires a cisco engineer once to find out the root cause and fix it.

aktarmumin Fri, 10/16/2009 - 13:13
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ok then , logged a call with a gold partner and see..but normally when there is power outage once power is back on then all should be fine ..correct ?

i can accept may be once a while to reboot switch, cm pri modem etc ..but this happens all the time after a power failure.

thx

paolo bevilacqua Fri, 10/16/2009 - 13:16
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It MUST be fine, actually should be tested as part of customer acceptance sheet for new systems.


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