One of our clients wants to use the UC520 in his billing office. He would like to know if he can see the incoming call coming to a particular DID and have it maybe assigned a doctor’s name (like a label).
Doctor A – DID1
Doctor B – DID2
Doctor C – DID 3 and so on
He has say 2 operators and they would receive calls from on these DIDs, where they can each place upto 8 calls on hold.
Now when the call comes in , he would like to see the DID flash instead of the caller id (as is the case normally) so he knows which DID the call is coming from.
The second part is to assign a label to the DID so when the call comes in on the screen, it now flashes the label instead of the DID number.
Is this possible ? and how ?