Deployment Scenario

Unanswered Question
Oct 16th, 2009

One of our clients wants to use the UC520 in his billing office.  He  would like to know if he can see the incoming call coming  to a particular DID and have it maybe assigned a doctor’s name (like a label).

For ex,

Doctor A – DID1

Doctor B – DID2

Doctor C – DID 3 and so on

He has say 2 operators and they would receive calls from on these DIDs, where they can each place upto 8 calls on hold.

Now when the call comes in , he would like to see the DID flash instead of the caller id (as is the case normally)  so he knows which DID the call is coming from.

The second  part is to assign a label to the DID so when the call comes in on the screen, it now flashes the label instead of the DID number.

Is this possible ? and how ?

I have this problem too.
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